Return Policy

At daintydresshaven, we believe fashion is an expression of strength, elegance, and individuality. Every piece is thoughtfully designed with a balance of refined femininity and modern edge. Your satisfaction is essential to us, and we stand behind the quality of our collections.

If for any reason your purchase doesn’t feel right, we’re here to make the return or refund process as smooth and transparent as possible.

🖤 Return Eligibility

We accept return requests within 30 days of delivery.

To qualify for a return, items must:

  • Be unworn, unwashed, and unused

  • Be free of stains, odors, or signs of wear

  • Include all original tags and labels

  • Be returned in original packaging

  • Include proof of purchase (order confirmation email or order number)

Items that do not meet these conditions may be declined.

🖤 How to Start a Return

Before sending anything back, please contact our support team:

📧 support@daintydresshaven.store

Include the following in your message:

  • Order number

  • Item(s) you wish to return

  • Reason for return

  • Photos (if item is damaged or incorrect)

Once approved, we will provide return instructions and the return address.

⚠️ Returns sent without prior authorization will not be accepted.

🖤 Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect

  • We recommend using a trackable shipping method

  • daintydresshaven is not responsible for lost or stolen return packages

📍 Return Address

DAINTY DRESS HAVEN LLC
1361 Saratoga Dr
Colorado Springs, CO 80910
United States

🖤 Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

  • Missing

Contact us within 48 hours of delivery at:

📧 support@daintydresshaven.store

Provide clear photos and your order number so we can evaluate quickly and offer a suitable solution.

🖤 Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale or clearance items

  • Gift cards

  • Final sale items

  • Custom or made-to-order pieces

  • Items showing signs of wear or alteration

If you’re unsure whether your item qualifies, please contact us before submitting a request.

🖤 Exchanges

We currently do not offer direct exchanges.

To receive a different size or style:

  1. Request a return for the original item

  2. Place a new order once your return is approved

This method ensures faster processing and better stock availability.

🖤 Refund Processing

Once your return is received and inspected:

  • You will be notified of approval or rejection

  • Approved refunds are issued to the original payment method

  • Processing time: 5–10 business days

Please note: Banks and payment providers may take additional time to post the refund to your account.

If you have not received your refund after 15 business days, contact us at:

📧 support@daintydresshaven.store

🖤 European Union Customers – 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

Returned items must meet the same eligibility requirements listed above.

🖤 Order Cancellations

  • Orders may be canceled within 12 hours of purchase

  • Once processing or shipping begins, cancellations are no longer possible

Please contact us as soon as possible if you need to cancel an order.

🖤 Late or Missing Refunds

If you haven’t received a refund:

We’re happy to assist.

🖤 Contact Us

For any questions regarding returns, refunds, sizing, or product details:

Email: support@daintydresshaven.store
Phone: +1 781 924 7807
Website: daintydresshaven.store

daintydresshaven
Independent designer womenswear blending elegant biker aesthetics, modern edge, and empowered femininity.
Designed for women who move with confidence and dress with intention.